CCTV Exposed Ctrip Air Tickets Package Package Trap - Up to 90% of Refund Fees

The “First Time” section of the CCTV Finance Channel revealed that Ctrip’s ticket travel packages did not comply with airline regulations and charged a high refund fee. The program titled "Refund fees up to 90% for on-line flight ticket packages requires caution". The text is recorded as follows.

Travel tickets for packaged offers are purchased on travel websites to go home for the New Year, but they have to pay a refund fee of RMB 1,000 after they change their itinerary. Nanjing citizens who recently chose such a way to purchase tickets for Spring Festival travel have come across this kind of embarrassment.

In order to buy a cheaper home ticket for Spring Festival travel, some netizens will select some travel networks and order a ticket package online. But to remind you that, although such a package price is very affordable, once your trip suddenly changes, you have to bear the loss when you want to retreat and change your visa, because this refund fee can reach 90%.

Nanjing citizens: As a ticket buyer for me, I am definitely uncomfortable because the airline’s regulations are deducted by 10%. Your Ctrip.com regulation requires a 50% discount, and that 40% is where it went.

According to the clue provided by the citizen, the reporter saw on the travel network (Ctrip.com) that the price of the ticket for the same flight would be different depending on the type of package, with the most concessionary travel packages being at the same time limited. . For example, during the Spring Festival flight from Nanjing to Changchun, the ticket price of the travel package is 702 yuan, which is nearly 300 yuan less than the normal ticket price. However, if the passenger has the need to refund or change the ticket after purchasing the ticket, the website stipulates that the consumer must bear the refund fee of 657 yuan, and the refund fee accounts for 93% of the fare.

Ctrip customer service telephone recording: For example, if you have a ticket that you may need to change or cancel the ticket after booking, you can find out more about it, for example, whether it will be changed or not. If you write a message that does not change, if the ticket is not on time, it will be wasted.

According to the provisions of the general airline, in addition to special fares, the general ticket refund fee is 10%-20% of the fare, and why the refund fee for travel packages is as high as 90%, the explanation given by the website (Ctrip.com) is that travel packages are not Tickets do not support airline regulations.

Ctrip customer service phone recording: like a travel package after this booking has a consent clause, if you confirm the booking, you still have to use the refund refund policy shown at the discount to handle the refund.

Here I would also like to remind you that if you want to book this kind of discount ticket package, don’t look at the price to get a quick order. If you are in a hurry, you must also look at the principle of retreat and change of the other party. Clear fees. Otherwise, once the order is successful, if you want to refund the ticket, you must follow the contract. While enjoying the low prices, they also have to bear the risk of such high refund fees.